OneVender – 3-Day Returns & Refund Policy

At OneVender, customer satisfaction is our highest priority. If you are not fully satisfied with your purchase, you may request a return or exchange within 3 days of receiving your order.

Eligibility for Return & Refund

To qualify for a return or refund:

• The item must be unused, unworn, and in its original packaging.

• Proof of purchase (order number or receipt) is required.

• Returns are not accepted for sale items, personal care products, or customized items.

Return & Refund Process

To start a return, please contact us within 3 days of delivery:

📞 Phone / WhatsApp: 0370-0141509

After your request is approved, pack the product securely and send it to our return address:

🏠 House M. Yaseen, Abid Street, Lal Habib Darbar, Outside Kot Ghulam Muhammad Khan, Kasur City

Once we receive and inspect the returned item, we will notify you about the approval or rejection of your return.

If approved, your refund will be processed within 5–7 business days through your original payment method or via store credit.

Exchange Policy

If you want to exchange your item for a different size, colour, or product, simply inform us when you contact for return.

Exchanges depend on stock availability.

Non-Returnable Items

We do not accept returns for:

• Used, damaged, or altered products

• Items returned after the 3-day window

• Final sale and clearance items

• Hygiene-related products

Need Help?

For questions, exchanges, or refund inquiries, feel free to contact us:

📞 0370-0141509

🏠 House M. Yaseen, Abid Street, Lal Habib Darbar, Outside Kot Ghulam Muhammad Khan, Kasur City